Refund Policy
At FashionIntel, we want you to be completely satisfied with your Premium subscription. That's why we offer
a 14-day money-back guarantee on your first subscription purchase.
✅ 14-Day Money-Back Guarantee
If FashionIntel Premium doesn't meet your expectations, you can request a full refund within 14
days of your first subscription purchase. No questions asked.
🎯 Who Is Eligible for a Refund?
You are eligible for a full refund if ALL of the following conditions are met:
- ✓ Your refund request is submitted within 14 days of your first Premium subscription
purchase date
- ✓ You have not previously requested or received a refund from FashionIntel
- ✓ There is no evidence of service abuse or attempts to exploit the refund policy
❌ Refunds Are NOT Available For:
- Refund requests made after 14 days from your first subscription date
- Subscription renewal payments (2nd month onwards) — only your first payment is
eligible
- Accounts that have already received a refund in the past
- Cases where there is evidence of excessive service usage intended to exploit the
refund window
🔄 How to Request a Refund
Requesting a refund is simple and can be done directly from your account:
1
Log in to your FashionIntel account
2
Go to your Profile page
3
Click the "Request Refund" button in the Subscription Status section
4
Provide a brief reason for your refund request (this helps us improve our service)
5
Submit your request
Note: The "Request Refund" button is only visible during your 14-day refund eligibility
window. After this period expires, the button will be disabled, and you will see "Refund Unavailable"
instead.
⏱️ Refund Processing Timeline
Once your refund request is submitted:
- Immediate: Your Premium access will be removed from your account
- Within 24 hours: Your refund will be processed through Paddle (our payment processor)
- 5-10 business days: The refund will appear in your original payment method
The actual time it takes for the money to appear in your account depends on your bank or payment provider:
• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 5-14 business days (varies by bank)
📋 Important Information
- One-time refund: Each user is entitled to one refund only. After receiving a refund,
you will not be eligible for future refunds if you re-subscribe.
- Subscription renewals: Monthly renewal payments (2nd month onwards) are not
eligible for refunds. The 14-day window only applies to your initial purchase.
- Cancellation vs Refund: If you're outside the 14-day window, you can still
cancel your subscription to prevent future charges, but no refund will be issued for
the current billing period.
- Service abuse: We reserve the right to deny refund requests if there is evidence of
abuse, such as making hundreds of predictions within the refund window with the intent to request a
refund.
🛡️ Anti-Abuse Protection
To maintain fairness for all users and protect the integrity of our service, we have implemented anti-abuse
measures. Refund requests may be denied if:
- The account shows signs of excessive usage inconsistent with genuine evaluation (e.g., 100+ predictions
in a few days)
- Multiple accounts are created from the same user to repeatedly claim refunds
- There is evidence of intent to exploit the refund policy rather than genuinely evaluate the service
❓ Need Help?
If you have any questions about our refund policy, encounter any issues with the refund process, or need
assistance with your subscription, please contact our support team at:
bushatibrigli@gmail.com
We typically respond within 24-48 hours during business days. We're committed to ensuring you have a
positive experience with FashionIntel, whether you decide to keep your subscription or request a refund.
Last updated: February 2026
This refund policy applies to all Premium subscriptions purchased through FashionIntel.